Freshdesk
Affordable support desk with a free tier.
No source on record for the G2 score, the Capterra score, the review count. What that means
- Entry price
- $15/mo
- Free plan
- Yes
- Free trial
- 14-day trial
What it is
Freshdesk delivers most of what teams buy Zendesk for at a friendlier price, including a free tier for small crews. Ticketing, SLAs, canned responses, automations and a solid knowledge base come standard; Freddy AI adds summarization and reply suggestions on higher plans. Enterprises with complex routing and compliance needs may hit its ceilings, but for startups and mid-sized teams it is one of the strongest value plays in support software.
Recorded for
Audience tags from our own categorisation, not the vendor's positioning.
Pricing
Our record for Freshdesk lists a free plan, records an entry price of $15/month, and a 14-day free trial.
This figure has no source or check date on record. What that means. Confirm on the vendor's pricing page.
Recorded features
A summary of what the product advertises — not a complete feature inventory, and not something we tested.
- Ticketing
- Automations
- SLA management
- Knowledge base
Commonly reported strengths and drawbacks
Compiled from public write-ups and vendor documentation. These are impressions we have recorded, not findings from our own testing.
Reported strengths
- Great value
- Free plan
- Easy setup
Reported drawbacks
- Advanced features gated
- Reporting limited on low tiers
Other Customer Support tools
- Help Scout$22/moSide by side →
- Intercom$39/moSide by side →
- Zendesk$19/moSide by side →
Found something out of date? Tell us what changed and we will check it against the source.