Zendesk
Scalable help desk and ticketing.
No source on record for the G2 score, the Capterra score, the review count. What that means
- Entry price
- $19/mo
- Free plan
- No
- Free trial
- 14-day trial
What it is
Zendesk is the incumbent of customer support software: a mature ticketing core, help center, chat and voice, wrapped in reporting that support leaders trust. It scales from small teams to thousand-agent operations, with marketplace apps covering nearly every integration. Costs accumulate — per-agent pricing plus add-ons for AI and advanced analytics — and configuration depth means smaller teams often use a fraction of what they pay for.
Recorded for
Audience tags from our own categorisation, not the vendor's positioning.
Pricing
Our record for Zendesk records an entry price of $19/month, and a 14-day free trial.
This figure has no source or check date on record. What that means. Confirm on the vendor's pricing page.
Recorded features
A summary of what the product advertises — not a complete feature inventory, and not something we tested.
- Ticketing
- Help center
- Live chat
- Automations
Commonly reported strengths and drawbacks
Compiled from public write-ups and vendor documentation. These are impressions we have recorded, not findings from our own testing.
Reported strengths
- Scales well
- Rich integrations
- Strong reporting
Reported drawbacks
- Pricey
- Setup complexity
Other Customer Support tools
- Help Scout$22/moSide by side →
- Freshdesk$15/moSide by side →
- Intercom$39/moSide by side →
Found something out of date? Tell us what changed and we will check it against the source.