Zoho CRM
Affordable CRM that scales with the Zoho suite.
No source on record for the G2 score, the Capterra score, the review count. What that means
- Entry price
- $14/mo
- Free plan
- Yes
- Free trial
- 15-day trial
What it is
Zoho CRM is the anchor of Zoho's fifty-plus app suite, and its economics are its superpower: a functional free tier, paid plans that undercut most rivals, and deep bundling through Zoho One. Feature coverage is broad — workflow automation, the Zia AI assistant, omnichannel inboxes — though the interface can feel dense compared with newer CRMs. It rewards businesses already invested in Zoho's ecosystem or anyone optimizing for capability per dollar.
Recorded for
Audience tags from our own categorisation, not the vendor's positioning.
Pricing
Our record for Zoho CRM lists a free plan, records an entry price of $14/month, and a 15-day free trial.
This figure has no source or check date on record. What that means. Confirm on the vendor's pricing page.
Recorded features
A summary of what the product advertises — not a complete feature inventory, and not something we tested.
- Workflow automation
- Omnichannel
- AI assistant Zia
- Custom modules
Commonly reported strengths and drawbacks
Compiled from public write-ups and vendor documentation. These are impressions we have recorded, not findings from our own testing.
Reported strengths
- Great value
- Free tier available
- Tight Zoho integration
Reported drawbacks
- UI feels dated
- Support can be slow
Other CRM tools
- HubSpot$20/moSide by side →
- Salesforce$25/moSide by side →
- Pipedrive$14/moSide by side →
Found something out of date? Tell us what changed and we will check it against the source.